1. Introduction
1.1. At Upaj AI Solutions Private Limited ("Upaj"), we care deeply about your privacy and are committed to protecting the personal information you share with us. Whether you're visiting our websites, mobile sites, or using our applications (collectively called the “Platform”), we want you to know that your privacy is our priority. In this policy, when we say “Upaj,” “we,” or “us,” we’re referring to Upaj AI Private Solutions Limited and its affiliates. And when we say “you,” we’re talking about anyone who uses our services and provides us with personal information.
1.2. Your personal and usage information is incredibly important to us. This Privacy Policy explains how we collect, use, share, and protect your information. It also tells you how you can access and update your personal data and the choices you have regarding its use. This policy applies only to information collected through our Platform, not offline or from other sources.
2. Information Collection
2.1. Data Controller and Processor: Upaj is responsible for controlling and processing the personal and usage information collected through our Platform. If you have any questions about this policy, you can reach us at 5th Floor, Plot No. 68, Sector 44 Rd, Sector 52, Gurugram-122002, Haryana, India, by phone at +91 9999617999, or via email at info@upaj.org.
2.2. Legal Basis for Data Collection: We collect and process your information based on your consent, our legitimate interests (such as improving our services and marketing), legal requirements, and contractual obligations.
2.3. Personal Information: We may ask for personal details like your name, address, email, date of birth, and mobile number. Sometimes, we might also need access to information on your device, like your location and contacts, to provide our services effectively.
2.4. Cookies: We use cookies to help us understand how you use our website and to save your preferences. You can manage cookies through your browser settings.
2.5. Usage Information: Whenever you use our Platform, we automatically collect information such as your browser type and the URL that referred you to our site.
2.6. Third-Party Information: To enhance our services, we might combine the information you provide with data from third parties.
3. Use of Information
3.1. Business Purposes: We use your information to operate and improve our Platform, verify your identity, communicate with you, and comply with legal obligations.We may use Personal Information or Usage Information collected through the Website in the following ways:
- To operate and improve our Website and tools associated with the Website;
- To create aggregated and anonymized information to determine which Website features are most popular and useful to users, and for other statistical analyses;
- To prevent, discover and investigate violations of this Privacy Policy or the Terms of Service, and to investigate fraud or other matters;
- To customize the content or the products or services on the Website for you, or the communications sent to you through the Website.
- To help provide you the products or services on the Website;
- To observe, improve and administer the quality of products or services on the Website;
- To analyze how the Website is used, diagnose technical problems;
- Remember the basic information provided by you for effective access;
- To confirm your identity in order to determine your eligibility to use the Website and avail the products or services;
- To notify you about any changes to the Website;
- To enable Upaj AI to comply with its legal and regulatory obligations;
- For the purpose of sending administrative notices, products or service related alerts and other similar communication with a view to optimizing the efficiency of the Website;
- Read one-time passwords and verify any images you may upload to ensure effective use of the Website; Doing market research, troubleshooting, protection against error, project planning, fraud and other criminal activity; and
- To reinforce Upaj AI’s Terms of Service available at Terms of Service.
3.2. Anonymous Data: We may share non-personal information for analysis and advertising purposes, ensuring it doesn’t identify you.
3.3. Legal Compliance: We may disclose your information to comply with legal requirements and protect Upaj and its users.
3.4. Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity, with continued protection under this policy.
4. Third-Party Links
Our Platform does not include third-party products or services.
5. Data Transfer
Your information might be stored and processed in different countries. We ensure your data is protected, no matter where it is processed.
6. Data Retention
We keep your information as long as needed to provide our services or comply with legal obligations. If you want us to delete your data, contact us at info@upag.org.
7. Security
We use industry-standard security measures to protect your information. However, no system is completely secure, so we cannot guarantee absolute security.
8. Compromise of Information
If there is a data breach, we will notify the relevant authorities within 72 hours.
9. Contact & Policy Updates
For any questions or updates about our policy, contact us at info@upag.org. We may update this policy periodically, so please check it regularly.
10. User Rights
You have the right to access, correct, delete, or object to the processing of your personal data. Contact us at info@upag.org to exercise these rights.
11. Opt-In
To receive promotional communications, you need to opt-in. You can unsubscribe at any time by contacting info@upag.org.
12. Changes to Policy
We may update this policy as needed. Significant changes will be communicated via email or Platform notices.
13. Grievance Redressal
If you have any concerns, contact us at info@upag.org. We will respond promptly to address your issues.
14. Consent
By using our Platform, you consent to the collection, use, and sharing of your information as described in this policy.
15. Governing Law
This policy is governed by the laws of India, with jurisdiction in New Delhi courts.
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